Refund policy
REFUND POLICY
RETURN & EXCHANGE POLICY
Return Policy
We offer a 7-day return window, which means you can request a return within 7 days of receiving your item.
To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at mypurchaseinfo@artisantreasuresbymich.com or michrguez7@gmail.com
Returns should be sent to the following address: 200 Fort Meade Rd. Ste.302 Laurel, MD 20707
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without requesting a return will not be accepted.
For any other questions contact us at:
mypurchaseinfo@artisantreasuresbymich.com
Damages and Issues:
Inspect your order upon reception and contact us immediately if the item is defective, damage or if you receive the wrong item. We will evaluate the issue and make it right.
Exceptions/ Non-Refundable Items:
Certain items cannot be refund, such as freebies, or products received as a promotional offer marked as a SALE or FINAL SALE, and gift cards.
Exchanges:
The fastest way to get the item you want is to return the original item, and once accepted, make a separate purchase for the new item. You must pay the difference if the price of the new item is higher than the original.
Please note:
Items returned without prior authorization will not be accepted.
We do not accept returns on the items that are mark as a SALE or FINAL SALE.
Replacement Policy
If you receive a damaged or defective item. Please report it to us within 48 hours of delivery along with photos/videos as proof.
Once we receive and inspect the returned item:
We will confirm to eligibility for a replacement.
If approved, a replacement will be delivered within 7-10 business days.
Replacement is subject to stock availability. If a replacement is not available, we may offer a refund or an alternative item.
Refunds:
We will notify you once we have received and inspected your item. If approved, you will be automatically refunded on your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have not passed since we approved your return.
Contact us at: mypurchaseinfo@artisantreasuresbymich.com or michrguez7@gmail.com